What is Personal Information?
We consider “Personal Information” to mean any information, recorded in any form, about an identified individual or an individual whose identity may be inferred or determined from such information, other than business contact information (e.g. name, title, business address). This Policy does not cover business contact information or aggregated data from which the identity of an individual cannot be determined. C4 retains the right to use business contact information and aggregated data in any way that it determines appropriate.
Why C4 May Collect Personal Information
We use your IP address and browser type to help diagnose problems with our server and to administer our Web site. This means that a user’s session will be tracked, but the user will remain anonymous. Your IP address is used to help identify you and to gather broad demographic information. This means that although your IP address may be associated during your session it is not permanently associated with any of your personal information.
C4 may also use the Personal Information you provide verbally or in writing (including via electronic media) in order to:
- Provide you with ongoing customer service;
- Respond to inquiries;
- Meet legal and regulatory requirements; and
- Such other reasons consistent with these purposes.
How C4 Collects and Uses Personal Information
C4 only collects, uses and discloses Personal Information for purposes that would be considered reasonable in the circumstances and only such information as is required for the purposes of providing services to visitors to our web site. We use only fair and lawful methods to collect Personal Information.
Our use of Personal Information is limited to the purposes described in this Policy and C4 does not otherwise sell, trade, barter, exchange or disclose for consideration any Personal Information it has obtained.
When C4 May Disclose Your Personal Information
C4 may disclose your Personal Information to:
- Individuals or organizations who are our advisers or service providers; and
- Individuals or organizations who are, or may be, involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including testing or upgrading our computer systems
In the event sensitive Personal Information is provided to C4, we will not disclose such Personal Information unless it is required in order to provide you with our services.
Where C4 discloses Personal Information to organizations that perform services on its behalf, we will require those service providers to use such information solely for the purposes of providing services to C4 or the person concerned and to have appropriate safeguards for the protection of that Personal Information.
C4 may disclose personal information to a service provider which is located in the United States where privacy laws may offer different levels of protection from those in Canada. Your personal information may also be subject to access by and disclosure to law enforcement agencies under American legislation such as the USA Patriot Act.
Please note that there are circumstances where the use and/or disclosure of Personal Information may be justified or permitted or where C4 is obliged to disclose information without consent. Such circumstances may include:
- Where required by law or by order or requirement of a court, administrative agency or governmental tribunal;
- Where C4 believes, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group;
- Where it is necessary to permit C4 to pursue available remedies or limit any damages that we may sustain; or
- Where the information is public.
Where obliged or permitted to disclose information without consent, C4 will not disclose more information than is required.
Unless permitted by law, no Personal Information is collected, without first obtaining the consent of the individual concerned to the collection, use and dissemination of that information. However, we may seek consent to use and disclose Personal Information after it has been collected in those cases where we wish to use the information for a new or different purpose where the individual concerned has not already consented to such a use of their personal information.
By providing Personal Information to C4 you agree and consent that we may collect, use and disclose your Personal Information in accordance with this Policy. In addition, where appropriate, specific authorizations or consents may be obtained from time to time.
The Accuracy And Retention Of Personal Information
We keep your Personal Information only as long as it is required for the reasons it was collected. The length of time we retain information varies, depending on the purpose for which it was collected and the nature of the information. This period may extend beyond the end of your relationship with us but it will be only for so long as it is necessary for us to have sufficient information to respond to any issues that may arise at a later date.
When your Personal Information is no longer required for C4’s purposes, we have procedures to destroy, delete, erase or convert it into an anonymous form.
Protection of Personal Information
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.
C4 endeavours to maintain appropriate physical, procedural and technical security with respect to its information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Information. This also applies to our disposal or destruction of Personal Information.
C4 further protects Personal Information by restricting access to it to those agents that the management of C4 has determined need to know that information in order that we may provide our service.
If any individual or organization misuses Personal Information – provided for the purpose of providing services to or for C4 – this will be considered a serious issue for which action may be taken, up to and including termination of any agreement between C4 and that individual or organization.
This site contains links to other sites. C4 is not responsible for the privacy practices or the content of such Web sites. We encourage you to read posted privacy statements whenever interacting with any Web site. We will not share any specific information that you provide to us without your explicit permission to share it.
Access To Your Personal Information
C4 permits the reasonable right of access and review of Personal Information held by us about an individual and will endeavour to provide the information in question within a reasonable time, generally no later than 30 days following the request. To guard against fraudulent requests for access, we may require sufficient information to allow us to confirm that the person making the request is authorized to do so before granting access or making corrections.
We will provide information from our records in a form that is easy to understand. C4 reserves the right not to change any Personal Information but will append any alternative text the individual concerned believes to be appropriate.
C4 reserves the right to decline to provide access to Personal Information where the information requested:
- Would disclose (i) Personal Information, including opinions, about another individual or about a deceased individual; or (ii) trade secrets or other business confidential information that may harm C4 or the competitive position of a third party;
- Would interfere with contractual or other negotiations of C4 or a third party;
- Is subject to solicitor-client, litigation or other legal privilege;
- Is not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information;
- Does not exist, is not held, or cannot be found by C4;
- May harm or interfere with law enforcement activities and other investigative or regulatory functions of a body authorized by law to perform such functions; or
- May be withheld or is requested to be withheld under applicable legislation.
Where information will not or cannot be disclosed, the individual making the request will be provided with the reasons for non-disclosure.
C4 will not charge you for verifying or correcting your information, however, to the extent permitted by applicable law, there may be a minimal charge imposed if you need a copy of records.
Resolving Your Privacy Concerns
In the event of questions about: (i) this privacy statement; (ii) access to your Personal Information; (iii) our collection, use, management or disclosure of Personal Information; or (iv) the security practices of this site, please contact C4 at email@example.com. C4 will investigate all complaints and if a complaint is justified, we will take all reasonable steps to resolve the issue.